The Phoenux way
Phoenux tells you what is actually broken, what order to fix it in, and whether your product can take AI features yet.
A UX audit is a structured review of a live product that turns disagreement about quality into a ranked, costed list of fixes.
Strategic clarity
"We should fix UX someday" is not a plan
Stakeholders disagree about what is broken, so nothing gets prioritised, so nothing gets funded. The conversation repeats every quarter.
An audit ends it by turning opinion into a ranked list where each item carries a cost, an impact, and a reason it sits in that position.
What we look at
- 01
Key journeys
The two or three paths your revenue depends on, walked the way a real user walks them.
- 02
The states nobody designed
Empty, loading, error, partial, and edge cases, which is where most of the support burden originates.
- 03
System consistency
Where the product contradicts itself, and what that costs in both trust and engineering time.
- 04
AI readiness specifically
Whether the interface, the content model, and the design system can carry probabilistic output without eroding trust.
What you get
A clear roadmap for improving your product. Showing what to fix, what to cut, and what to tackle first for the biggest impact.
- 01
A ranked list of problems, each with impact and rough cost
- 02
A written verdict on AI readiness, with the blockers named
- 03
A cut list covering what not to spend on, and why
- 04
The sequence to work in, so the first fix makes the second cheaper
- 05
A scoped proposal if you want Phoenux to do the work, and no obligation if you do not
Frequently asked questions
What is AI readiness, and why would we need it audited?+
AI readiness is whether your existing product can absorb an AI feature without making things worse. Phoenux audits the interface people already find confusing, because adding probabilistic output on top of an unclear product compounds the confusion rather than solving it.
How long does an audit take, and what do we get at the end?+
Phoenux runs audits as a focused engagement, typically one to two weeks, and delivers a ranked plan with a written readiness verdict and a cut list. It is built to be usable even if you take the work elsewhere.
Can we buy the audit without committing to a project?+
Yes, and many teams do. Phoenux designed it as the lowest-commitment way in, precisely because a diagnosis is useful even if you take the work elsewhere.
Not sure what is actually broken? Tell us about your project
Tell us where the complaints come from and what you are thinking of adding. You will get a ranked plan.